Some trading partners will choose to connect to Dsco through a third-party. Dsco supports a wide variety of connection types and can connect to a number of different third-parties. In fact, Dsco maintains many active connections with third-parties, so check with your third-party to see if they already have a connection set up with Dsco.
Data Flow Overview
Review the digram below for an overview of how data flows from retailers to suppliers when using a third-party with Dsco.
Associate Account: This account is the brand/supplier's Dsco account. The associate account must be connected to the third-party's proxy account for this process to work.
Proxy Account: This is the third-party's Dsco account. This account may have been configured previously when connecting other suppliers to Dsco.
Things to Consider
Portal Use - You will still have access directly to the Dsco portal to view inventory, order, and invoice information. Dsco also makes available different reports and analytics views, allowing you to track metrics such as your fulfillment rate and number of orders shipped.
Account Access - You may need to give your third-party access to your Dsco account in order to set up the connection
Scheduling - Work with your third-party to determine the best schedule for you to send information to Dsco. Schedules may vary between third-party, but Dsco should be as up-to-date as possible to make sure that your trading partners have a complete picture or your inventory and order statuses.
Issue Reporting - Be sure to reach out to Dsco with any questions and keep us in the loop on any issue that you’re experiencing with the Dsco platform. The Dsco support team can be reached at email@example.com.
Inviting A Proxy Account
The only way to set up a Proxy account is by invitation. A prospective associate account simply needs to invite the Proxy account to Dsco. Here are the steps to do so in the Dsco portal:
- Log into the Dsco associate account.
- Hover over the account name in the primary navigation, then select PROXY in the drop down.
- Select INVITE on the next page.
- Enter the Company Name, Email, Contact Name, and Contact Phone for the company/person who you would like to create a Proxy account.
Accepting A Proxy Account Invitation
Now that the invitation has been sent, the proxy account user needs to open it and accept the invitation. Follow these steps to do so:
- Open the invitation email.
- Select the link in the middle of the email that instructs you to create a proxy account.
- In the newly opened sign-in page select Create your Dsco Account.
- If you already have a proxy account and want to simply add this associate as a new connection then simply log in with your existing credentials. You can also skip directly to step 5.
- Enter all the required account information and select Complete Account.
- Select Yes, Accept This Invitation on the next page.
Setting Up Job Automation
With the proxy and associate accounts properly connected, the next step is to set up automated jobs. This process is exactly the same for a regular non-proxy account. Go here for more help with creating automated jobs.
- Log into the proxy account.
- Select AUTOMATION in the main navigation.
- Select the red Create Job button.
- Configure the job by following the steps presented.
File name, process type, file type.
Import / Export source, notifications.
- Repeat steps 3 and 4 for each job to be created.
Add an Associate ID
In order for Dsco to accurately match data to the proper associate account, the proxy account must send the data with an ID that is inside both Dsco and the EDI file. Dsco will also use this ID when sending data back to the third-party. This ID is called the Associate ID and can be whatever you choose. Here is how to set it in Dsco:
- Log into the proxy account.
- Select ASSOCIATES in the main navigation.
- Find the associate to configure and select the Gear Icon under Actions.
- Enter the Associate ID. You may also add a different Associate Name if you wish.
- Repeat steps 3 and 4 to configure each associate account.
Previously Identified Issues
Sometimes suppliers face timing issues when updating their inventory and having that inventory correctly reflected on the retailer’s websites. We advise working closely with Dsco and your third-party to make sure data and automated jobs are synced to minimize inventory update lag time.
Some suppliers are not expecting to need to access the Dsco portal. Be sure to consult with your third-party to determine which data will be exported from Dsco and which data will only be available via the Dsco portal.
When a third-party connects to Dsco, some suppliers aren’t expecting their own connection to the third-party to change. Be sure to check with you third-party on possible integration changes and what you can do to be ready for those changes.