Audience: Retailers


CommerceHub provides a way for you to easily view and manage your connections to your supplier trading partners, from suppliers who are in the middle of the onboarding process to active suppliers who are currently sending inventory and receiving orders.

From the Trading Partners page, you can:

  • View your supplier trading partners who are active, currently onboarding, awaiting activation, paused, and disconnected.
  • Export a list of suppliers to a CSV file.
  • Activate suppliers who have completed the onboarding process.
  • Pause suppliers when you need to temporarily stop sending orders to a supplier (for example, a seasonal supplier).
  • Resume supplier connections when you’re ready to start receiving inventory from and sending orders to supplier(s) again.
  • Disconnect suppliers to terminate all further business ties and stop all future data exchanges with the supplier(s).
  • View a supplier’s historical actions.
  • View and schedule actions for your supplier trading partners.

Viewing your list of supplier trading partners

Step 1: Click the navigation menu and select Partners > Trading Partners. The Trading Partners page is displayed.

Step 2: To adjust the list of suppliers displayed on the page:

  • Search for a specific supplier. Use the Search bar at the top left corner of the page to specify the supplier’s account name and click Search.
  • Customize which columns are displayed. Click the three-dot options menu at the top right of the page and select from the available options. You may also rearrange how the columns are  displayed by dragging and dropping the options into the desired order.
  • Filter the list of suppliers. Use the filter options on the left to adjust the list of items based on the available options.
Partner Status
  • Active - Connection is onboarded and active.
  • Awaiting Activation - Supplier has completed channel onboarding. The retailer must activate the supplier’s connection.
  • Onboarding - Supplier is in the process of channel onboarding.
  • Paused - Connection is onboarded, and has been paused by the retailer.

To view disconnected partners, click the checkbox below the drop-down menu.

Go-Live Goal

Enter the desired start and end dates.

Protocol Select from the available connection types.

Step 3: The Trading Partners page is updated with your search results. From here, you can:

  • Export the list of suppliers to a CSV file. Click Actions and select Export Report.
  • View and update details about a specific supplier. Click the supplier’s account name.
  • View historical actions about a specific supplier.  Click the three-dot options menu and select History.
  • View and schedule trading partner actions.
Activate suppliers

a. To activate suppliers, click the Partner Status filter and select Awaiting Activation.

b. The Trading Partners page is updated with a list of suppliers who need to be activated. From here, you can:

Activate a single supplier Click the three-dot options menu for the desired supplier and select Start Connection.
Activate multiple suppliers at one time

Select the checkboxes next to the desired suppliers or select the top checkbox to select all suppliers in the list.

Click Actions and select Start Connections.

c. In the confirmation window, select Start Connection(s).

Pause suppliers

When you pause a connection to a supplier, CommerceHub will export a zero quantity of all the supplier's inventory to your account and prevent any further inventory updates (new and open orders can still be fulfilled by the supplier). During this time, you will also be unable to download inventory data from the supplier.


a. To pause suppliers who are currently active, click the Partner Status filter and select Active.
b. The Trading Partners page is updated with a list of suppliers who are active. From here, you can:

Pause a single supplier
Click the three-dot options menu for the desired suppliers and select Pause Connection.
Pause multiple suppliers at one time

Select the checkboxes next to the desired suppliers or select the top checkbox to select all suppliers in the list.

Click Actions and select Pause Connections.

c. In the confirmation window, select Pause Connection(s).

Resume supplier connections

a. To resume connections with suppliers, click the Partner Status filter and select Paused.
b. The Trading Partners page is updated with a list of suppliers who are paused. From here, you can:

Resume the connection for a single supplier
Click the three-dot options menu for the desired supplier and select Resume Connection.
Resume the connection for multiple suppliers at one time

Select the checkboxes next to the desired suppliers or select the top checkbox to select all suppliers in the list.

Click Actions and select Resume Connections.

c. In the confirmation window, select Resume Connection(s).

Disconnect suppliers

You can disconnect suppliers who are currently active, onboarding, paused, or even awaiting activation.
Be aware that by disconnecting the supplier(s), you are stopping all further business ties with the supplier(s), and they will not be displayed on the Trading Partners page by default. You will still have access to past orders and other historical data but will no longer be able to see the supplier's current inventory or place orders on that inventory.

Looking to reconnect with suppliers? You’ll need to send them a new invitation to connect. See Inviting trading partners to connect for details.

a. To disconnect suppliers, click the Partner Status filter and select All Statuses.
b. The Trading Partners page is updated with all of your trading partners. From here, you can:

Disconnect a single supplier

Click the three-dot options menu for the desired supplier and select Disconnect Partner.

Disconnect multiple suppliers at a time

Select the checkboxes next to the desired suppliers or select the top checkbox to select all suppliers in the list.

Click Actions and select Disconnect Partners.


c. In the confirmation window, select Disconnect.

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