You can cancel multiple orders at once by downloading the order cancellation CSV template and then uploading the data through the web application. This method is the easiest way to cancel several orders at once.

To cancel orders directly in the web application, see Cancelling entire orders.

Have you checked out Orders Beta? You can view and take action on all orders from a single page! See Orders Beta List View for more information.

Download the order cancellation template

Step 1: Click the navigation menu, then click Workflows > Orders > All Orders.

Step 2: Click Upload File at the top of the page.

Step 3: Click DOWNLOAD ORDER CANCEL EXCEL TEMPLATE to download the template to your computer.
Once you have the template downloaded, populate all necessary columns. The only column required is po_number.

Note: It is important that you contact your retail partner to confirm which additional fields they may require. Your cancellation import attempt may fail if fields they require are missing from your file

Upload the file

To upload your completed file, go back to the same Upload page from which you downloaded the template. Select the File Type, find the saved file on your computer, and click Cancel

Possible file types are:

  • .XLS format
  • .XLSX format
  • .CSV format (i.e. Comma-separated values)
  • .TAB format (i.e. Tab-separated values)

Your file will be uploaded and processed.

Checking the status of the upload

To check the status of your upload, go to the History page. For more information, see Checking your job history.
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