Of course, no supplier ever wants to cancel an order. But in the event that an order needs to be cancelled for one of a myriad of reasons, use this quick guide to download the order cancellation CSV template and then upload the data through the Dsco portal. This method is the easiest way to cancel several orders at once.
FYI: Go here for more information on cancelling orders directly in the portal.
Instead of reading this documentation article, if you'd prefer to see a walkthrough of this feature directly in the Dsco portal then click this link: Cancel an Order
Download the Order Cancellation Template
Follow these steps to download the order cancellation template from the Dsco portal:
Step 1: After logging into your account, select ORDERS from the lefthand navigation bar. Then select ALL ORDERS from the submenu.
Step 2: Click the grey and white UPLOAD FILE button in the top righthand corner of the screen.
Step 3: Select the teal Download Order Cancel Excel Template button to download the template to your computer. You can also download the template using the link below.
Once you have the template downloaded, populate all necessary columns. The only column required by Dsco is po_number.
NOTE: It is important that you contact your retail partner to confirm which additional fields they may require. Your cancelation import attempt may fail if fields they require are missing from your file.
Upload the File
To upload your completed file, head back to the same page from which you downloaded the template: https://app.dsco.io/orders/upload/subsection/all. Select the File Type, find the saved file on your computer, and select the teal CANCEL button.
Possible file types are:
- .XLS format
- .CSV format (i.e. Comma-separated values)
- .TAB format (i.e. Tab-separated values)
Your file will be uploaded and processed.