Of course, no supplier ever wants to cancel an order. But in the event that an order needs to be cancelled for one of a myriad of reasons, use this quick guide to download the order cancellation CSV template and then upload the data through the Dsco portal. This method is the easiest way to cancel several orders at once.

FYI: Go here for more information on cancelling orders directly in the portal.

Instead of reading this documentation article, if you'd prefer to see a walkthrough of this feature directly in the Dsco portal then click this link: Cancel an Order

Download the Order Cancellation Template

Follow these steps to download the order cancellation template from the Dsco portal:

Step 1: Navigate to https://app.dsco.io/orders/upload/subsection/all.

Step 2: Select the green Download Order Cancel Excel Template button to download the template to your computer. You can also download the template using the link below.

Once you have the template downloaded, populate all necessary columns. The only required column is po_number, but it is best practice to include data in the other three columns as well. 

Upload the File

To upload your completed file, head back to the same page from which you downloaded the template: https://app.dsco.io/orders/upload/subsection/all. Select the File Type, find the saved file on your computer, and select the green Cancel button. Your file will be uploaded and processed. 

Checking the Status of the Upload

To check the status of your upload, just go to the HISTORY page in Dsco: https://app.dsco.io/automation/history. Additionally, go here for more information on checking your job history. 

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