Audience: Retailers and Suppliers

This article contains information about logging in to Rithum, including instructions for resetting your password.

For information on managing user accounts, including creating new user accounts, deactivating users, updating individual user settings, and editing user permissions, see User Management.

Password Rules and Policies

  • Password must be at least 8 characters in length.
  • Password must contain at least 3 of the following:
    • One lowercase character 
    • One uppercase character 
    • One number 
    • One special character: !@#$%\^&*?_~.
  • You cannot reuse any of your last 5 passwords.

Resetting your password from the Login page

Step 1: Go to the Login page.

Step 2: Enter your email address and click Continue.

Step 3: Click Forgot password? below the Password field.

Step 4: Enter your email address and click Continue. You will receive an email with instructions to reset your password.

Changing your password

Once you've logged in, you can request to change your password on the General Settings page.

Step 1: Click the navigation menu and select Settings > General Settings.

Step 2: Click Request Password Change. You will receive an email with instructions to change your password.

Step 3: Follow the instructions in the email to change your password.

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  • missing links to do what I want, such as logging in

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