Audience: Suppliers 

Note: Not every retail trading partner uses advanced catalog services, which is different from the basic Catalog templates that are used to provide item/product data to your retail partner. For more information about uploading basic Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.

Your retailer trading partner has the ability to update their categories and requirements at any time. For example, if a retailer changes the name of a category or creates a new subcategory, your items may no longer be associated with an active category/subcategory. When this happens, The Rithum platform can help you easily move those unassociated items into an active category from the Catalog Exceptions page.

For more information about catalog exceptions with content and image errors, see Viewing catalog exceptions.

Step 1: Click the navigation menu and select Automation & Reporting > Exceptions > Catalog Exceptions. The Catalog Exceptions page is displayed.

Step 2: Click Inactive at the top of the page to view a list of inactive categories and/or unassociated items.

Step 3: In the Inactive tab, click Move for the desired category.

Step 4: In the Assign Items to Active Category window, select an active category from the drop-down menu and click Assign All Items.

The platform will add the items to the active category, and your items will be removed from the Inactive tab. Click the Active tab to see if the newly-moved items meet the platform’s minimum system requirements and your retailer’s overall catalog requirements.

Note: If you click Download Uncategorized Items, a template for that category is created and exported.

To update your existing templates, scripts, or API with the most up-to-date data, be sure to download the latest category templates from the Products page.

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