Audience: Suppliers

CommerceHub provides a way for you to easily view a list of your retailer trading partners. From this page you can view your status with each partner, drill down to see partner details (for example, contact details), and adjust configuration settings.

From the Trading Partners page, you can:

  • View your trading partners who are active, currently onboarding, awaiting activation, paused, and disconnected.
  • Export a list of trading partners to a CSV file.
  • View a trading partner’s historical actions.
  • View trading partners who have enabled automatic inventory holds on your items.

Step 1: Click the navigation menu and select Partners > Trading Partners. The Trading Partners page is displayed.

Step 2: Use the filter options on the left to adjust the list of retailers based on the available options.

Available options
Partner Status
  • Active - Connection is onboarded and active.
  • Awaiting Activation - Supplier has completed channel onboarding. The retailer must activate the supplier’s connection.
  • Onboarding - Supplier is in the process of channel onboarding.
  • Paused - Connection is onboarded, and has been paused by the trading partner. To view disconnected partners, click the checkbox below the drop-down menu.
Go-Live Goal Enter the desired start and end dates to view trading partner connections with retailer-provided Go Live target completion dates within the date range.
Protocol Select from the available connection types.

Step 3: From this page you can:

  • See additional partner details by clicking the partner’s name.
  • See the history of any scheduled actions for that trading partner connection by clicking on the three horizontal dots.
  • See if a trading partner has enabled automatic inventory hold. Select the three-dot options menu and select the Auto Inventory Hold Enabled column. If Yes, your retailer has enabled the feature and your items can be placed on hold due to an oversell event. To learn if you have items on hold, view your inventory and use the On Hold filter.
  • If you are onboarding with a partner, continue with the onboarding tasks by clicking Continue.

For more information about trading partners, see Viewing retailer trading partner details.

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